FAQ
Returns
Do you offer free shipping beyond a certain order value or in certain regions?
We offer free shipping if payment is more or equal to 99 euros.
Can I change or cancel my order after placing it?
Yes, you can change or cancel your order. Please contact our customer service team as soon as possible for assistance.
What is your return or exchange policy?
You can review our full return and refund policy on our website. https://lydeenparfums.com/policies/refund-policy
Do I pay for return shipping?
Yes, customers are responsible for covering the return shipping costs.
How long does it take to receive a refund?
Once your return is received and approved, refunds are typically processed within 14 working days.
