Refund policy
Return Policy
We offer a 14 days return policy, which means you can request a return within 14 days of receiving your item.
Return Conditions
To be eligible for a return, the item must meet the following conditions:
• In the same condition as received
• Unopened and unused
• With original cellophane and label
• In original packaging
• Accompanied by a valid proof of purchase (e.g., order number or receipt)
How to Start a Return
Please email your return request to:
support@lydeenparfums.com
Returns should be sent to the following address:
Via Arrigo Boito, 13A, 20026 Novate Milanese MI, Italy
Once your return is approved, we will provide you with a return shipping label and instructions.
Items sent back without prior approval will not be accepted.
For any return-related questions, feel free to contact us at support@lydeenparfums.com.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, please contact us immediately at support@lydeenparfums.comso we can evaluate the issue and resolve it as quickly as possible.
To process claims for damaged or incorrect items, please provide photo or video proof taken during unboxing. This helps us assess the issue and offer the appropriate solution.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Sale items
• Gift cards
If you are unsure whether your item is eligible, please contact us before placing your order.
Exchanges
The fastest way to exchange a product is to return the item and, once the return is approved, place a new order for the desired item.
Please return the item with same condition at first time you received it.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be:
• Unused
• With original tags and in original packaging • Accompanied by proof of purchase
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.
If approved, the refund will be processed via your original payment method within 10 business days.
Please note that your bank or credit card company may also require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@lydeenparfums.com.